Rapid Health is Our New Online Triage and Appointment System, please click on the link to find out more information: Rapid Health
You can request an appointment Monday to Friday by:-
Online: via mobile phone, tablet, or computer using the Rapid Health link Rapid Health
By telephone: a receptionist will complete the Rapid Health triage form with you Chapel Street Medical Centre 01332 680520 or Mayfield Medical Centre 01332 680530
At the practice: ask (reception/ staff member) to help you complete the Rapid Health triage form or use the tablet in the waiting room
COMING SOON use your NHS App to book an appointment
Completing the form online yourself is the fastest method. Reception-assisted completion will take longer.
An appointment is for one problem only.
Doctors’ rota
Find out which sites our clinicians work at each day:
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- using the link in your Rapid Health confirmation email
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on Chapel Street Medical Centre 01332 680520 or Mayfield Medical Centre 01332 680530 during opening times
- visit the practice
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs
Home visits
To request a visit, please contact the surgery before 10:30am if possible.
Our receptionist will take your details and your telephone number as the doctor may wish to speak to you.
Home visits are strictly for people who are housebound or too ill to attend the surgery.