Health and care staff are experiencing an increased volume and severity of instances of violence, aggression, and discrimination. This appears to have escalated post-pandemic and is affecting staff in all services, but in particular, general practice and ED.
Abuse means: shouting, swearing, homophobic or racist language and nasty comments.
We have a right to refuse care if you are abusive to staff and abuse will not be tolerated at this practice.
For our staff abuse feels like: “Some people forget that we are humans with feelings too”.