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Afternoon Surgery Closure on 26th February 2025

Surgery will re-open on Thursday 27th February 2025 at 8:00 am.

Should you need a Doctor or advice when we are closed, please phone 111 (free of
charge). In the event of an emergency please call 999, thank you.

Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • fill in a prescription request form at reception and leave the request in the box provided
  • phone the medicines order line on 0115 8550260

We do not take repeat prescription requests on the surgery phone line or email.

Medicines order line (MOL)

The medicine order line (MOL) is a convenient way to order your prescriptions via a dedicated telephone line where you will speak to an experienced medicine order line operative.

The MOL is one of many ways for you to order your prescriptions. Our aim is to ensure patients are using a service that most suits them.

Alternatively, you can complete the medicine order line online ordering form (service is available 8am to 4pm Monday to Friday). This is a new and convenient way to order your repeat prescription. The online ordering form is easy to access from most devices, does not require a call back, there is no need to download an app, log in not required and gives the ability to order on behalf of someone else.

Collecting your prescription

Information:

You can usually collect your prescription 2 working days after you have ordered it.

Do not allow your medicine to nearly run out before asking for more, as there may be a delay and you could be left without your medication.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • fill out a nominate a pharmacy form
  • at any pharmacy that accepts repeat prescriptions

Hospital prescriptions

If you have been given a prescription at hospital, you need to collect it from the hospital pharmacy whilst you are there.

Pharmacy First

The Pharmacy First service builds on the NHS Community Pharmacist Consultation Service which has run since October 2019. The consultation service enables patients to be referred into community pharmacy for a minor illness or an urgent repeat medicine supply.

Accessing Pharmacy First services

The following table shows the 7 conditions pharmacists can manage across various age ranges.

Clinical pathwayAge range
Acute otitis media*1 to 17 years
Impetigo1 year and over
Infected insect bites1 year and over
Shingles18 years and over
Sinusitis12 years and over
Sore throat5 years and over
Uncomplicated urinary tract infectionsWomen 16-64 years

 Distance selling pharmacies will not complete consultations for acute otitis media.

Patients will be able to access the 7 clinical pathways element via referrals from referring organisations including general practice, urgent and emergency care settings, and NHS 111 (online and via telephone). In addition, for the 7 common conditions clinical pathway consultations only, patients can access the service by attending or contacting the pharmacy directly without the need for referral.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges.

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.